Customer feedback tool

Customer feedback tool
for customer-centric businesses.

Collect and analyze customer feedback with online CSAT, CES and NPS surveys. Marcom Robot customer feedback software makes it easy for you to gauge customer sentiment, quantify customer loyalty, and get to know how your customers really feel about your products, services, or interactions with your team.

Trusted by 3,000+ digital marketers worldwide.
Feature Highlights

All-in-one customer feedback tool — create, launch, analyze and act upon customer feedback.

Not all customer feedback tools were created equal. Marcom Robot provides the features you need, the UX you'll love and the pricing options you can afford. Moreover, with Marcom Robot, you get both one-question and multi-question surveys.

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One-click CSAT, CES and NPS surveys

Create and launch one-click customer surveys in minutes. Use smileys face, thumbs up/down, stars rating, and other engaging formats.

Multi-question fully-customizable surveys

Use our survey builder to create multi-question surveys with single choice, multiple choice, Yes/No, radio, and other types of questions.

Out-of-the-box survey templates

Ready-to-launch CSAT, CES and NPS survey templates pre-built for you according to the survey best practices.

Alerts on feedback that requires attention

Real-time email notifications on responses, scores and ratings (positive or negative) that require your special attention.

Native and custom API integrations

Integrations with your existing tech stack — customer relationship management, marketing automation and support systems.

Survey analytics and reporting

Fully customizable real-time CSAT, CES and NPS dashboards and charts combined with advanced survey analytics.

In Action

Customer feedback tool in action.

See how easy it actually is to create surveys, collect feedback and discover how your prospects and customers truly feel about their experience with you products, services and team.

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One-click CSAT, CES and NPS surveys

Create one-click customer surveys. Effortlessly.

Build one-click surveys in minutes thanks to our intuitive step-by-step survey builder. Use one of our predefined survey templates, or create your custom ones from scratch.

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Customer survey tool
Survey analytics and reporting

Measure and track your CSAT, CES and NPS in real time.

Visualize your CSAT, CES and NPS dynamics with integrated real-time charts and dashboards. Keep an eye on how your customers are rating their experience with every individual support or customer success agent.

Customer feedback tool dashboard
Alerts on feedback that requires attention

Get notified on feedback that requires special attention. Reduce churn.

Create a list of individuals, who need to get notified on certain types or feedback — good or bad. With email alerts, you and your team can provide timely assistance, and reduce churn.

Customer feedback tool in action
Integration with Salesforce

Measure, track and gauge customer satisfaction in Salesforce and other CRM's.

As part of the Professional plan, you get a Salesforce survey tool that allows you to launch surveys, collect and store feedback, and visualize results (CSAT score, NPS score, etc) inside Salesforce.

Discover Salesforce survey tool
Customer feedback tool respondents
Native and custom API integrations

Trigger adjacent workflows based on the type of feedback you've received.

Create and facilitate processes and workflows based on the types of feedback you receive from your prospects and customers. Get the right people with the right tools involved at the right time.

Customer feedback tool integrations
Use Cases & Examples

Real-life examples of customer feedback surveys.

Take a look at these real-life examples of CSAT, CES and NPS surveys that you can create and launch with Marcom Robot in minutes. Simply activate a free plan, or one of the cost-effective paid subscriptions (annual or monthly).

CSAT survey example

Are you customers satisfied
with your products and services?

Regular customer satisfaction (CSAT) surveys can help you discover how your customers really feel about your products, services, or interactions with your team. With Marcom Robot customer feedback tool, you can create engaging CSAT surveys, measure and monitor customer pulse, and identify areas for improvement in your products business processes.

Learn more about CSAT surveys
CES survey example

How easy is it for your customers to use your products and services, or do business with you?

Understanding customer effort is the first step to optimizing your internal processes and making them easy for the customer. Whether it's a product purchase or support engagement, with Marcom Robot customer feedback tool, you can measure customer effort after every interaction, and take action to improve.

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NPS survey example

Are your customers loyal to your brand?

Measuring net promoter score (NPS) is one of the best ways to quantify customer loyalty, and understand your customers' true feelings and perceptions about your brand. With Marcom Robot customer feedback tool, you can create your net promoter score surveys with ease, measure NPS, and hear feedback from your customers in their own words.

Learn more about NPS surveys
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