NPS Survey Software for Measuring Customer Loyalty

SurveySense by Marcom Robot is an NPS survey software that helps you easily create and launch NPS surveys, continuously measure and track net promoter score (NPS), collect first-hand customer feedback, and act upon it.

Trusted by 3,000+ organizations worldwide.
Feature Highlights

Gauge customer sentiment and determine their loyalty to your brand with one-question NPS surveys.

NPS survey software helps you discover how your customers feel about your brand — are they loyal brand advocates in love with your product/service or detractors looking for an opportunity to switch to your competitor?

View the full list of features
One-question survey (CSAT) icon
One-question net promoter score surveys (NPS surveys)

Create and launch one-click NPS surveys in minutes with our intuitive survey builder.

Multi-question surveys icon
Fully-customizable look and feel

Customize fonts, colors, icons, message, and post-survey landing pages to make your NPS surveys follow your brand design guidelines.

Email Alerts to important customer feedback icon
Real-time email alerts on responses that need your attention

Get notified on responses, scores and ratings (positive or negative) that require your special attention.

Out-of-the-box survey templates icon
Out-of-the-box survey templates for fast and easy launch

Leverage NPS survey templates designed according to the best practices.

Integrations icon
Native and custom integrations

Connect SurveySense with your existing tech stack — customer relationship management, marketing automation and support systems.

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NPS survey analytics and reporting

Track NPS dynamics and create insightful charts and dashboards based on your collected survey results.

In Action

NPS software in action — create, launch and analyze the results of NPS surveys.

With free NPS survey software from Marcom Robot, you can measure customer loyalty, collect valuable customer feedback, and take proactive steps to drive meaningful improvements.

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One-question survey (CSAT) icon
One-Question NPS surveys

Create net promoter score surveys (NPS surveys) in a few clicks.

Utilize our step-by-step survey builder to create NPS surveys within minutes. Whether you choose to leverage our pre-designed NPS survey templates or build from scratch, the decision is yours.

Customize fonts, colors, icons, messages, landing pages, and more to align the customer satisfaction surveys with your brand design guidelines and tone of voice.

NPS Survey Example
Feature: Survey Blasts

Send NPS surveys directly from SurveySense.

You can send your NPS surveys directly from SurveySense. Connect your mail client to SurveySense and easily schedule your surveys for your preferred date and time.

Alternatively, you can use your email marketing tool or marketing automation platform. SurveySense seamlessly integrates with these systems, allowing you to make the most of your existing tool stack.

Customer satisfaction software dashboard
Feature: multi-device Support

Reach your customers across various devices.

With SurveySense you can deliver NPS surveys across all your customer devices — desktops, laptops, tablets, and mobile. This helps you capture valuable feedback from your diverse customer base with ease.

Customer satisfaction software dashboard
Feature: Customer Intelligence

Gauge customer sentiment and discover your loyal advocates, passives, and detractors.

SurveySense helps you identify loyal brand advocates, passives, or detractors, providing a comprehensive understanding of customer loyalty and potential churn.

Armed with this knowledge, you can effectively prioritize your actions by nurturing loyal advocates, addressing passives' concerns, and resolving detractors' issues.

Customer satisfaction software respondents
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NPS Survey analytics and reporting

Track and monitor NPS dynamics.

Gauge customer sentiment, measure and visualize customer loyalty with integrated NPS charts and dashboards.

Gain real-time insights into your NPS or eNPS score dynamics and understand how your customers truly feel about their experiences with your products, services, or interactions with your team.

Customer satisfaction software dashboard
Email alerts to important customer feedback icon

Get notified of NPS scores that require special attention.

Create a notification list for individuals who should receive alerts regarding specific high or low NPS scores. With our email alert feature, you and your team can contact at-risk customers before they churn.

Customer satisfaction software notifications
Integrations icon
Native and custom integrations

Trigger different workflows based on the NPS scores you've received.

By connecting NPS survey data with your other systems, such as CRM, helpdesk, or marketing automation tools, you gain a comprehensive view of your customers' experiences.

The seamless flow of customer feedback within your ecosystem optimizes efficiency and contributes to the overall success of your organization.

Customer satisfaction software integrations
How It works

How NPS software works — five easy steps to consider.

Think of these five steps as a roadmap for maximizing the potential of your NPS surveys when using SurveySense or any other NPS software.

Step I: Define the timing.

Before using NPS software, there are some decisions that you'll need to make. The most critical question you'll need to address is when you want to send the NPS surveys to your customers — consider sending them at strategic touchpoints along the customer journey. 

By selecting the right time to capture feedback, such as after a purchase, support interaction, or product usage milestone, you can ensure that you gather insights when the experience is fresh in the customer's mind. This lets you obtain accurate and meaningful feedback to drive actionable improvements and foster customer loyalty.

Step II: Create your NPS survey.

Launching NPS surveys is one of the most effective ways of measuring customer loyalty. These are usually one-question surveys that are easy to build and fill out.

Step III: Deliver your NPS survey to customers.

You can email your net promoter score surveys to your customers at strategic touchpoints along the customer journey (see step II). Try making the NPS survey emails nice and short. This will help you maximize the number of responses.

Step IV: Collect and visualize the results.

Your NPS software needs to be able to collect and aggregate responses to net promoter score surveys. It should also provide an easy way of creating dashboards and reports (i.e., NPS by month).

Step V: Make improvements and repeat.

Measuring customer loyalty with NPS survey software is crucial to understanding whether your customer success and retention initiatives are working or not.

Also, you’ll be able to identify the at-risk customers that are about to churn. Using this information, you can try to save them in the short term and scope out the issues you must address to improve your business processes in the long term.

Customer Stories

Finally, NPS survey software that's actually easy to use.

Thanks to SurveySense's step-by-step NPS survey builder, advanced analytics and real-time alerts, gathering customer feedback and measuring net promoter score (NPS) is easier than ever. But don't take our word for it—listen to what our customers have to say.

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