SurveySense — Your Top Choice SurveySparrow Alternative for 2023

Offering enhanced functionality, a superior product experience, and cost-effective pricing options, SurveySense is the ultimate choice for all your survey needs. If you're looking for an alternative to SurveySparrow in 2023, give SurveySense a try.

Why SwitcH from SurveySparrow?

Exploring SurveySparrow alternatives? Here's why SurveySparrow customers are looking for other options.

Based on the feedback from the verified SurveySparrow customers available on G2, it can be inferred that they are unhappy with the user interface, quality of support, overall product usability and pricing. That's why they start looking for alternatives to SurveySparrow.

"SurveySparrow is not an effective survey tool...”
Unhappy SurveySparrow customer - Abhishek
Abhishek M.
Product Manager
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"SurveySparrow is good only if you purchase an enterprise plan..."
G2 User
Education Management
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“Robust survey tool but quality & UX inconsistencies make for an often frustrating experience...”
G2 User
& Health Care
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"SurveySparrow is good product, but bad service..."
Unhappy SurveySparrow Customer - M Terry C
M. Trey C.
Legal Policy Intern
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"Poor account management..."
Unhappy SurveySparrow Customer - Artin P.
Artin P.
Founder & CEO
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"SurveySparrow is a bit complicated to use and bit high in price..."
G2 User
Information Technology and Services
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Things to consider when looking for alternatives to SurveySparrow customer survey tool.

Founded in 2017, SurveySparrow was established with a vision to become a niche alternative for SurveyMonkey, and quickly became a prominent player in the survey software market.

While SurveySparrow is an awesome customer feedback tool, in 2023 there are plenty of SurveySparrow alternatives offering a more modern UI, broader survey functionality, and providing an overall superior product and support experience—all at a more affordable price point.

in their public reviews, among the key reasons to switch from SurveySparrow to alternative survey tools, SurveySparrow customers have mentioned dated UI, complexity of the survey creation process, quality of support and overall uneasy product experience.

Also, the SurveySparrow's pricing model is concerning for some of the customers, as they feel like they are getting pushed to more expensive plans when all they need is just a few more advanced features.

Looking for a more reasonably priced SurveySparrow alternative?

SurveySparrow caters to businesses of all sizes, offering a wide range of features and flexible price tiers to accommodate diverse needs. Their most affordable pricing plan starts at $39 per month with a monthly commitment or $19 per month with an annual commitment.

However, for many organizations, particularly SMBs, committing to an annual subscription might not be feasible. In contrast, SurveySense presents a highly competitive pricing model, starting at just $19 per month with a monthly commitment or as low as $16 per month with an annual commitment, making it an even more cost-effective option to consider.

Looking for a more advanced SurveySparrow alternative?

SurveySparrow doesn't allow customers to send customer surveys directly from their survey tool. This may be suboptimal for certain customers looking for an all-on-one customer survey tool that they can use to not only create customer surveys, but also deliver them via email.

Ready to switch from SurveySparrow?

If you're contemplating switching from SurveySparrow to other customer survey tools, we'd be happy to walk you through your options. Please contact us, and our team will get in touch with you shortly.

Customer Stories

SurveySense — voted #1 alternative to SurveySparrow in 2023.

See what SurveySense customers and peers are saying about their experience with our survey tool. From the leading digital marketing bloggers to ex-SurveySparrow users, this feedback confirms that SurveySense is indeed the best alternative to SurveySparrow.

 Side-by-side comparison:
SurveySparrow vs. SurveySense

Regardless of your budget and the maturity of your CX organization, here are some of the key capabilities that you should expect from the best SurveySparrow alternatives, such as SurveySense.

Most Affordable Plan
$39 per month with monthly billing
$19 per month with yearly billing
$19 per month with monthly billing
$16 per month with yearly billing
Multi-Questions Surveys
Customizable Survey Templates
Mobile-Responsive Surveys
Email Alerts
Ability to Send Surveys Directly from the Product
Business and Enterprise plans only,
Free Onboarding
Why SurveySense?

Check out some of SurveySense's strongest sides—available on all plans, including the free one.

Not all customer feedback tools were created equal. In comparison to SurveySparrow, SurveySense provides the features you need, the UX you'll love and the pricing options you can afford. Moreover, with SurveySense, you get both one-question and multi-question surveys.

View the full list of features
One-question survey (CSAT) icon
One-question surveys — CSAT, CES, NPS, eNPS and more.

Create and launch customer feedback surveys. Use smileys face, thumbs up/down, stars rating, and other engaging formats.

Multi-question surveys icon
Fully-customizable multi-question surveys with custom logic.

Use our customer feedback survey software with single choice, multiple choice, Yes/No, radio, and other types of questions.

Email Alerts to important customer feedback icon
Alerts on customer feedback
that requires attention.

Real-time email notifications on responses, scores and ratings (positive or negative) that require your special attention.

Out-of-the-box survey templates icon
Out-of-the-box survey templates for a quick and easy start.

Ready-to-launch CSAT, CES and NPS survey templates pre-built for you according to the survey best practices.

Customer survey analytics icon
Advanced survey analytics and reporting.

Fully customizable real-time CSAT, CES and NPS dashboards and charts combined with advanced survey analytics.

Integrations icon
Integrations with your existing tech stack.

Integrations with your existing tech stack — customer relationship management, marketing automation and support systems.


See how SurveySense compares to other customer feedback tools.

Discover how SurveySense compares to other online survey tools in these side-by-side comparisons.