Marcom Robot Surveys is an easy-to-use and cost-effective Salesforce survey tool. You can create one-question CSAT, NPS and CES surveys in just a few clicks, and send them to your prospects and customers. The survey responses are automatically synced and stored with your Salesforce leads and contacts.
Not all customer feedback tools were created equal. Marcom Robot provides the features you need, the UX you'll love and the pricing options you can afford. Moreover, with Marcom Robot, you get both one-question and multi-question surveys.
Create and launch one-question customer surveys in minutes. Use smileys face, numbers, thumbs up/down, stars rating, and other engaging formats.
The survey responses get synced into Salesforce fields that you've selected. You can create reports and dashboards using this data, and trigger adjacent workflows.
Set up real-time email notifications about survey responses, scores and ratings (positive and negative) that require your special attention.
Save time with ready-to-go and easily customizable CSAT, CES and NPS survey templates pre-built for you according to the survey best practices.
Activate real-time customer experience (CX) dashboards in Salesforce. Combine the results of CSAT, NPS and CES surveys with customer data for a 360-degree view.
It takes minutes, not days or even hours to create surveys, send them to your Salesforce leads and contacts. Discover how your prospects and customers truly feel about their experience with you products, services and team.
Collect customer feedback with surveys built specifically for Salesforce — easy to set up, customize, and adjust along the way.
Identify at-risk customers and discover problematic experience with real-time alerts. You can set up email notifications for positive, negative and neutral responses.
Marcom Robot provides a single pane view of your customer experience by combining various key CX metrics and presenting them on a single dashboard,
Seamlessly integrate feedback data with Salesforce — record survey responses and survey metadata in any object or field in Salesforce CRM.
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Use Salesforce survey data to create customer-centric workflows.
Take a look at these real-life examples of CSAT, CES and NPS surveys that you can create and launch with Marcom Robot in minutes. Simply activate a free plan, or one of the cost-effective paid subscriptions (annual or monthly).
Regular customer satisfaction (CSAT) surveys can help you discover how your customers really feel about your products, services, or interactions with your team.
With Marcom Robot customer feedback tool, you can create engaging CSAT surveys, measure and monitor customer pulse, and identify areas for improvement in your products business processes.
Understanding customer effort is the first step to optimizing your internal processes and making them easy for the customer.
Whether it's a product purchase or support engagement, with Marcom Robot customer feedback tool, you can measure customer effort after every interaction, and take action to improve.
Measuring net promoter score (NPS) is one of the best ways to quantify customer loyalty, and understand your customers' true feelings and perceptions about your brand.
With Marcom Robot customer feedback tool, you can create your net promoter score surveys with ease, measure NPS, and hear feedback from your customers in their own words.
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