User Feedback Software for Measuring User Effort, Satisfaction, and Pulse

SurveySense by Marcom Robot is a user feedback software that helps you create and launch user feedback surveys in just a few clicks, continuously measure and track customer effort score (CES), and take action based on user feedback.

Trusted by 3,000+ organizations worldwide.
Feature Highlights

Measure user effort and satisfaction with one-question user feedback surveys.

SurveySense user feedback software helps you understand how your users truly feel — are they satisfied or looking for better alternatives?

View the full list of features
One-question survey (CSAT) icon
One-question user feedback surveys

Create and launch one-click user surveys in minutes. Utilize smiley faces, thumbs up/down, star ratings, and other engaging formats.

Multi-question surveys icon
Fully-customizable online multi-question surveys

Utilize our survey builder to create multi-question surveys with single-choice, multiple-choice, Yes/No, radio, and other question types.

Email Alerts to important customer feedback icon
Real-time email alerts for user feedback that requires attention

Receive real-time email notifications on responses, scores, and ratings (positive or negative) that require your immediate attention.

Out-of-the-box survey templates icon
Ready-to-use survey templates for quick and easy launch

Access pre-designed CSAT, CES, and NPS survey templates based on the best practices for gathering user feedback.

Integrations icon
Native and custom integrations

Seamlessly integrate with your existing tech stack, including customer relationship management, marketing automation, and support systems.

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Survey analytics and reporting

Customize user feedback dashboards and charts combined with advanced survey analytics.

In Action

User feedback software in action — create user feedback surveys, analyze results, and act upon user feedback.

With SurveySense free user feedback software, you can measure user pulse after any engagement with your products and team thanks to one-question user feedback surveys.

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Feature: Survey Blasts

Send user feedback surveys directly from SurveySense.

Easily send your user feedback surveys directly from SurveySense. Connect your email client to SurveySense and schedule your survey for a specific date and time.

Alternatively, if you prefer to use your email marketing tool or marketing automation platform, you also have that option. SurveySense seamlessly integrates with these platforms, allowing you to leverage your existing tool stack.

Customer satisfaction software dashboard
Feature: Multi-Device Support

Reach your users across all their devices.

With SurveySense you can deliver user feedback surveys across all your customer devices — desktops, laptops, tablets, and mobile. This helps you capture valuable feedback from your diverse user base with ease.

Customer satisfaction survey builder
Feature: Customer Intelligence

Collect real-life user feedback and identify advocates, passives, and detractors.

SurveySense enables you to categorize your users into advocates, passives, and detractors, providing you with a clear understanding of their satisfaction level. Prioritize your efforts by nurturing loyal advocates, addressing passives' concerns, and resolving detractors' issues.

Customer satisfaction software respondents
Customer survey analytics icon
Survey analytics and reporting

Track and monitor user satisfaction in real time.

Measure, visualize, and track user satisfaction with integrated UFS charts and dashboards. Gain real-time insights into your CSAT, CES, NPS, or eNPS score dynamics and understand how your users truly feel about their experiences with your products, services, or interactions with your team.

Create dedicated UFS dashboards for each support or user success agent, and monitor the scores they receive from users after each interaction. Stay informed with our best-in-class reports and dashboards, enabling you to make data-driven decisions to enhance user satisfaction continuously.

Customer satisfaction software dashboard
Email alerts to important customer feedback icon

Receive real-time notifications for user feedback that requires special attention.

Create a notification list for individuals who should receive alerts regarding specific positive or negative feedback. Utilize our convenient email alert feature to assist when needed, reducing user churn promptly.

Customer satisfaction software notifications
Integrations icon
Native and custom integrations

Trigger different workflows based on the type of feedback received.

By connecting user feedback with your other systems, such as CRM, help desk, or marketing automation tools, gain a comprehensive view of user experiences and preferences. 

Leverage user feedback to identify gaps in the user experience, personalize user interactions, and make data-backed decisions to drive meaningful improvements. The seamless flow of user feedback within your ecosystem optimizes efficiency and contributes to the overall success of your organization.

Customer satisfaction software integrations
How It works

How user feedback software works — five easy steps to consider.

Consider the following five steps as a roadmap for maximizing the potential of your user feedback software, whether it's SurveySense or any other platform.

Step I: Define the scope.

Before using user feedback software, make critical decisions about what you want to measure — whether it's the quality of a specific process (e.g., support, renewal) or general user satisfaction.

Step II: Create your user feedback survey.

Launching user feedback surveys is an effective way to measure user satisfaction. These surveys usually have one question and are easy to build and fill out.

Depending on your desired scope, you may need one or multiple user feedback surveys. One survey may suffice if you're measuring general user satisfaction. However, if you want to gain better insights into how users feel about each significant touchpoint, you'll need several surveys — one for each touchpoint.

Step III: Send your CSAT survey.

Send your user feedback surveys via email blasts to your user database, add one-question surveys to your staff's email signatures (e.g., support), place them on your website, and explore other suitable options that align with your business.

Step IV: Collect and visualize the results.

Your user feedback tool should collect and aggregate responses to your UFS surveys. It should also offer an easy way to create dashboards and reports (e.g., UFS by support operator).

Step V: Make improvements. Repeat.

Measuring user effort (CES), customer satisfaction (CSAT), and customer loyalty (NPS) is crucial for understanding how users feel about your products and services.

Regular surveys will provide valuable insights to improve your business processes and exceed user expectations.

Customer Stories

Finally, user feedback software that's actually easy to use.

Thanks to SurveySense's step-by-step user feedback survey builder, advanced analytics and real-time alerts, gathering and making sense of user feedback is easier than ever. But don't take our word for it—listen to what our customers have to say.

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