Measure user effort and satisfaction with one-question user feedback surveys.
SurveySense user feedback software helps you understand how your users truly feel — are they satisfied or looking for better alternatives?
Create and launch one-click user surveys in minutes. Utilize smiley faces, thumbs up/down, star ratings, and other engaging formats.
Utilize our survey builder to create multi-question surveys with single-choice, multiple-choice, Yes/No, radio, and other question types.
Receive real-time email notifications on responses, scores, and ratings (positive or negative) that require your immediate attention.
Access pre-designed CSAT, CES, and NPS survey templates based on the best practices for gathering user feedback.
Seamlessly integrate with your existing tech stack, including customer relationship management, marketing automation, and support systems.
Customize user feedback dashboards and charts combined with advanced survey analytics.
Consider the following five steps as a roadmap for maximizing the potential of your user feedback software, whether it's SurveySense or any other platform.
Before using user feedback software, make critical decisions about what you want to measure — whether it's the quality of a specific process (e.g., support, renewal) or general user satisfaction.
Launching user feedback surveys is an effective way to measure user satisfaction. These surveys usually have one question and are easy to build and fill out.
Depending on your desired scope, you may need one or multiple user feedback surveys. One survey may suffice if you're measuring general user satisfaction. However, if you want to gain better insights into how users feel about each significant touchpoint, you'll need several surveys — one for each touchpoint.
Send your user feedback surveys via email blasts to your user database, add one-question surveys to your staff's email signatures (e.g., support), place them on your website, and explore other suitable options that align with your business.
Your user feedback tool should collect and aggregate responses to your UFS surveys. It should also offer an easy way to create dashboards and reports (e.g., UFS by support operator).
Measuring user effort (CES), customer satisfaction (CSAT), and customer loyalty (NPS) is crucial for understanding how users feel about your products and services.
Regular surveys will provide valuable insights to improve your business processes and exceed user expectations.