SurveySense by Marcom Robot is a user feedback software that helps you create and launch user feedback surveys in just a few clicks, continuously measure and track customer effort score (CES), and take action based on user feedback.
SurveySense user feedback software helps you understand how your users truly feel — are they satisfied or looking for better alternatives?
Create and launch one-click user surveys in minutes. Utilize smiley faces, thumbs up/down, star ratings, and other engaging formats.
Utilize our survey builder to create multi-question surveys with single-choice, multiple-choice, Yes/No, radio, and other question types.
Receive real-time email notifications on responses, scores, and ratings (positive or negative) that require your immediate attention.
Access pre-designed CSAT, CES, and NPS survey templates based on the best practices for gathering user feedback.
Seamlessly integrate with your existing tech stack, including customer relationship management, marketing automation, and support systems.
Customize user feedback dashboards and charts combined with advanced survey analytics.
With SurveySense free user feedback software, you can measure user pulse after any engagement with your products and team thanks to one-question user feedback surveys.
Easily send your user feedback surveys directly from SurveySense. Connect your email client to SurveySense and schedule your survey for a specific date and time.
Alternatively, if you prefer to use your email marketing tool or marketing automation platform, you also have that option. SurveySense seamlessly integrates with these platforms, allowing you to leverage your existing tool stack.
With SurveySense you can deliver user feedback surveys across all your customer devices — desktops, laptops, tablets, and mobile. This helps you capture valuable feedback from your diverse user base with ease.
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SurveySense enables you to categorize your users into advocates, passives, and detractors, providing you with a clear understanding of their satisfaction level. Prioritize your efforts by nurturing loyal advocates, addressing passives' concerns, and resolving detractors' issues.
Measure, visualize, and track user satisfaction with integrated UFS charts and dashboards. Gain real-time insights into your CSAT, CES, NPS, or eNPS score dynamics and understand how your users truly feel about their experiences with your products, services, or interactions with your team.
Create dedicated UFS dashboards for each support or user success agent, and monitor the scores they receive from users after each interaction. Stay informed with our best-in-class reports and dashboards, enabling you to make data-driven decisions to enhance user satisfaction continuously.
Create a notification list for individuals who should receive alerts regarding specific positive or negative feedback. Utilize our convenient email alert feature to assist when needed, reducing user churn promptly.
By connecting user feedback with your other systems, such as CRM, help desk, or marketing automation tools, gain a comprehensive view of user experiences and preferences.
Leverage user feedback to identify gaps in the user experience, personalize user interactions, and make data-backed decisions to drive meaningful improvements. The seamless flow of user feedback within your ecosystem optimizes efficiency and contributes to the overall success of your organization.
Consider the following five steps as a roadmap for maximizing the potential of your user feedback software, whether it's SurveySense or any other platform.
Before using user feedback software, make critical decisions about what you want to measure — whether it's the quality of a specific process (e.g., support, renewal) or general user satisfaction.
Launching user feedback surveys is an effective way to measure user satisfaction. These surveys usually have one question and are easy to build and fill out.
Depending on your desired scope, you may need one or multiple user feedback surveys. One survey may suffice if you're measuring general user satisfaction. However, if you want to gain better insights into how users feel about each significant touchpoint, you'll need several surveys — one for each touchpoint.
Send your user feedback surveys via email blasts to your user database, add one-question surveys to your staff's email signatures (e.g., support), place them on your website, and explore other suitable options that align with your business.
Your user feedback tool should collect and aggregate responses to your UFS surveys. It should also offer an easy way to create dashboards and reports (e.g., UFS by support operator).
Measuring user effort (CES), customer satisfaction (CSAT), and customer loyalty (NPS) is crucial for understanding how users feel about your products and services.
Regular surveys will provide valuable insights to improve your business processes and exceed user expectations.
Thanks to SurveySense's step-by-step user feedback survey builder, advanced analytics and real-time alerts, gathering and making sense of user feedback is easier than ever. But don't take our word for it—listen to what our customers have to say.
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