Measure customer pulse after any engagement with SurveySense.
SurveySense customer satisfaction survey software helps you discover how your customers really feel — are they satisfied or sticking with you until something better comes along?
Create and launch one-click customer surveys in minutes. Use smileys face, thumbs up/down, stars rating, and other engaging formats.
Use our survey builder to create multi-question surveys with single-choice, multiple-choice, Yes/No, radio, and other types of questions.
Real-time email notifications on responses, scores and ratings (positive or negative) that require your special attention.
Ready-to-launch CSAT, CES and NPS survey templates created according to the customer satisfaction survey best practices.
Integrations with your existing tech stack — customer relationship management, marketing automation and support systems.
Fully customizable customer satisfaction (CSAT) dashboards and charts combined with advanced survey analytics.
The five steps below provide you with a roadmap for maximizing the potential of your customer satisfaction software, whether it's SurveySense or any other platform.
Before using customer satisfaction software, there are some critical decisions that you'll need to make. You'll need to define what you would like to measure — the quality of a specific process (i.e., support, renewal, etc.) or general customer satisfaction.
Launching CSAT surveys is one of the most effective ways of measuring customer satisfaction. These are usually one-question surveys that are easy to build and fill out.
Depending on your planned scope, you might need one or several CSAT surveys (see Step 1). You should be good with one if you're measuring general customer satisfaction. But if you want to understand better how your customers feel about every major touchpoint, you'll need several — one for every significant touchpoint.
You can send your customer satisfaction surveys via email blasts across your customer database, add one-question surveys to your staff's email signatures (i.e., support), place them on the website, etc. Simply select the option that works best for you and your business.
Your customer feedback tool needs to be able to collect and aggregate responses to your CSAT surveys. It should also provide an easy way of creating dashboards and reports (i.e., CSAT by support operator).
Measuring customer satisfaction (CSAT) and customer loyalty (NPS) is crucial to understanding how customers feel about your products and services.
There's no doubt that thanks to regular CSAT surveys, you'll be able to discover valuable insights and improve your business process to go above and beyond customer expectations.