See Marcom Robot NPS survey software in action.
With Marcom Robot NPS survey software, you can create and launch one-click net promoter score surveys, identify your promoters, passives and detractors.
NPS surveys usually consist of two parts — the rating question and the landing page where customers can provide more context about the rating they've given you.
Marcom Robot helps you create a complete customer survey in a matter of a few clicks. On average, it takes three minutes to put together a brand new NPS survey from scratch with the customer feedback tool from Marcom Robot.
The best practice is to send your one-click NPS survey to every customer via email after a certain fixed period of time — 30, 60, 90 or 180 days after they became your paying customer.
Your customer satisfaction software needs to be able to collect and aggregate responses to your NPS surveys. It should also provide and a quick and easy way of creating dashboards and reports (i.e. NPS dynamics by customer segment).
Measuring your customer loyalty (NPS) and customer satisfaction (CSAT) is essential to enhancing customer experience.
There's no doubt that thanks to regular NPS and CSAT surveys, you'll be able to discover actionable insights and real-life feedback helping you improve your business processes, and provide delightful customer experience.